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Wikitoro author Nick Zelver Written by Nick Zelver
Wikitoro fact checker Wikitoro Team Fact checked by Wikitoro Team
Updated Feb, 2024

The eToro Customer Service team is available 24 hours a day from Monday to Friday via Live Chat. Additionally, they offer an automated chatbot that operates 24/7, utilizing advanced AI technology to address your inquiries. If you have questions outside of business hours, the chatbot is a reliable resource.

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76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

 

Introduction to eToro Customer Service

Having traded on multiple platforms, I've found eToro to stand out not just for its innovative features but its impressive customer service. It's essential to know when and how to reach out to them, especially when you're trading in real-time.

 

My Experience with eToro's Customer Service Hours

The eToro customer support team operates 24/5, from Monday to Friday. I once found myself puzzled by a trading anomaly late on a Tuesday night. To my relief, their team was there to assist, clarifying the matter within minutes.

 

Juggling Time Zones

Residing in Asia, the GMT time zone operations did initially throw me off. But soon, I adjusted my schedule to align with their working hours, ensuring I got swift responses to my queries.

 

Connecting with eToro – My Preferred Methods

Over time, I’ve tried all their communication channels:

  • Live Chat: This has been my go-to. It's real-time, and their representatives are both knowledgeable and courteous.
  • Phone Support: Ideal when you want to discuss more complex matters.
  • Email: While it’s slower than the others, the responses are always comprehensive.

 

Outside Regular Hours - What You Should Know

There was a time I reached out during the weekend, only to be met with an automated response. They do provide a ticketing option, so I logged my query and first thing Monday, I received a detailed reply.

 

Avoiding the Rush – Peak Hours Insights

After numerous interactions, I've noticed that early GMT afternoons can be quite busy. For quicker solutions, I often contact them during late GMT evenings.

 

Holiday Schedules – A Heads Up

Around major holidays, their timings might vary. I always keep an eye on their official announcements to avoid any surprises.

 

Instant Resolutions – Making the Most of Their FAQs

One weekend, faced with a pressing query, I turned to eToro Help and FAQ page. The depth of information there meant I didn't need to wait for Monday to find my answer.

 

Feedback from Fellow Traders and My Own Insights

Chatting with other traders, many share my sentiment. eToro's response time, especially via live chat, is commendable. However, during market volatility, some minor delays can occur – something I've experienced once or twice.

 

Alternative Support Avenues I've Explored

Beyond direct customer service, I’ve often visited eToro's community forums. The shared experiences and solutions from global users have been invaluable.

 

Staying Updated – A Must for Every Trader

eToro, as with any dynamic platform, evolves. Regularly checking their site ensures I'm always in the loop about any changes to their service hours.

 

Wrapping It Up – A Trader's Perspective

Knowing the ins and outs of eToro's customer service hours has been pivotal for my trading journey. Their professionalism, combined with the insights I’ve gained from fellow traders, ensures I can trade with confidence, knowing support is always within reach.

 

eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.

Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.

Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.

Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply. Don't invest unless you're prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.

eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.

Wikitoro author Nick Zelver About Nick Zelver

Nick is the Senior Content Editor at Wikitoro.org with over 15 years in online marketing. A graduate of Toronto Metropolitan University, he has strategized for More Sales Inc. and led online sales at GlassesUSA.com. His journey through digital marketing, e-commerce, and account management has equipped him with a unique perspective. Every article he pens is infused with his real-world experiences, aiming to guide and inform readers.

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76% of retail investor accounts lose money