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Wikitoro author Wikitoro Team Written by Wikitoro Team
Wikitoro fact checker Nick Zelver Fact checked by Nick Zelver
Updated Feb, 2024

eToro does not offer a dedicated local contact number for customer support in the UAE. Instead, UAE-based users can reach the broker's customer service through alternative online channels such as submitting a support ticket via their account, using the live chat feature, or by emailing them directly.

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76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

 

Beginnings

As a UAE resident and a verified eToro user, I've often found myself in situations where I needed to get in touch with their customer support. Initially, I was on the lookout for a local contact number or phone support, assuming that would be the most direct way to address my queries.

However, I soon realized that eToro does not offer a dedicated local phone service for its clients in the UAE. This was a bit surprising at first, but I discovered alternative ways to connect with their support team.

 

Alternative Methods I Found

  1. Support Ticket: One of the primary methods I used was the support ticket system. After logging into my trading account, I could easily initiate a support ticket using my registered email address. This method was particularly useful for detailed inquiries that didn't require immediate responses.
  2. Live Chat: For more urgent issues, I found the live chat feature to be quite effective. It offers real-time interaction with their agains and operates on a 24/5 schedule, which means it's available throughout the weekdays. Remember, this service isn't available on weekends, so planning your queries accordingly is essential.
  3. Email Communication: Another straightforward approach is emailing them directly at support@etoro.com. This option is convenient as it doesn't require logging into your account or navigating through the website to access a contact form. I used this method for queries that weren't urgent but needed more explanation than what I could fit in a chat window.

Take note: For both the support ticket and live chat, you can access these services via the Customer Service Center page on eToro's website. Alternatively, you can go directly to etoro.com/customer-service for assistance.

 

Personal Insights

While the absence of a local phone number initially seemed like a drawback, I found the available online support channels to be quite efficient. The live chat, in particular, was a lifesaver on several occasions, providing quick and helpful responses.

However, I do feel that having a phone support option could enhance the customer experience, especially for more complex issues or for those who prefer verbal communication.

The bottom line? Even though eToro UAE users may not have a local contact number for support, the broker compensates with efficient online channels like support tickets, live chat, and direct email communication. These alternatives have proven to be effective in addressing various types of queries and concerns.

 

eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.

Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.

Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.

Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply. Don't invest unless you're prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.

eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.

Wikitoro author Wikitoro Team About Wikitoro Team

The Wikitoro Team is a dynamic group of five seasoned eToro traders who have been actively using the platform since 2018. As pioneers in establishing the Wikitoro wiki site, we are dedicated to ensuring the accuracy and reliability of the information we provide. Our team regularly verifies data and content from our authors and contributors, taking turns to meticulously review each piece. Our commitment is to offer our readers factual and precise information, reflecting our extensive experience and deep understanding of the eToro platform.

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76% of retail investor accounts lose money