User-Friendly Platform Educational Resources Social Trading Features
Wikitoro author Wikitoro Team Written by Wikitoro Team
Wikitoro fact checker Nick Zelver Fact checked by Nick Zelver
Updated Feb, 2024

eToro customer service supports English, French, Spanish, German, Arabic, Italian, and Chinese for email inquiries. However, for live chat assistance, they only offer support in English. Other languages are not supported on the live chat platform.

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76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

 

Having dabbled in various trading platforms over the years, I was initially drawn to eToro for its user-friendly interface. But what truly stood out was their impeccable multilingual customer support. As a frequent traveler and a polyglot, I've had the unique opportunity to test their services in different languages.

 

The Personal Evolution with the Customer Support

When I started with this broker, I reached out to their English-speaking support. Over the years, as I picked up new languages and resided in different countries, I got to experience the eToro customer support in Spanish, French, and even Chinese (Mandarin). It's been intriguing to observe the nuances of each interaction.

 

Multiple Languages for Email Support

At the time of writing, their email support is available in the following languages:

  • French
  • Spanish
  • German
  • Arabic
  • Italian
  • Chinese (Mandarin)

I’ve personally sought assistance in English, Spanish, and French. Every time I switched languages, I noticed the depth of cultural understanding the support team demonstrated, not just linguistic prowess.

 

Quality Over Quantity

One might think that with such a broad linguistic scope, quality might wane. From my experience, whether I was speaking in my native English or experimenting with my intermediate Mandarin, the level of support remained consistently top-notch. It seems they prioritize hiring native speakers, ensuring genuine expertise in the language, rather than just basic proficiency.

 

Live Chat: English Only

During a visit to Beijing, I opted to try out their Mandarin support. Unfortunately, they only offer this language for email assistance. Nevertheless, I was impressed by their proficiency in Mandarin. The agent addressed my concerns effectively in Mandarin, making the exchange feel more personalized.

 

A Glimpse into Their Localization Efforts

Having used eToro in different regions, I've noticed how their platform, FAQs, and even email communication are localized. It’s not just about translation; it’s about making a global platform feel local.

 

Future Hopes

While I've had the chance to use their support in several languages, I'm always eager to see eToro embrace more. Given their track record, I'm optimistic about their future linguistic expansion.

 

Seeking Support in Your Language: A Tip from Me

If you're new to eToro or wish to change your support language, simply select your desired language and navigate to their 'Help Center' (or its equivalent in your chosen language). This will direct you to an online form where you can compose an email in your local language. The message will be routed to a regional specialist. For instance, if you choose German, a German agent will respond. I've tried this process several times, and it's seamless!

 

Afterthoughts

In the vast sea of online trading platforms, eToro has managed to create a unique space for itself, not just through its features but through its genuine multilingual support. As someone who has experienced this firsthand in multiple languages, I can confidently say they’ve made a global platform feel incredibly personal.

 

eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.

Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.

Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.

Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply. Don't invest unless you're prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.

eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.

Wikitoro author Wikitoro Team About Wikitoro Team

The Wikitoro Team is a dynamic group of five seasoned eToro traders who have been actively using the platform since 2018. As pioneers in establishing the Wikitoro wiki site, we are dedicated to ensuring the accuracy and reliability of the information we provide. Our team regularly verifies data and content from our authors and contributors, taking turns to meticulously review each piece. Our commitment is to offer our readers factual and precise information, reflecting our extensive experience and deep understanding of the eToro platform.

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76% of retail investor accounts lose money