What to Do If eToro Deposit Isn't Confirmed

Written by Mike Druttman

Fact checked by Nick Zelver

Updated Feb, 2025

Waiting for your eToro deposit to show up? Don’t worry—there’s usually a simple reason behind the delay. Here’s how to troubleshoot and get things moving.

1. Know the Processing Times

Not all deposits process at the same speed. Your wait time depends on your payment method:

• Bank Transfers: Expect 4-7 business days before the funds appear. eToro needs confirmation from the bank before crediting your account.
• Credit/Debit Cards and E-Wallets: These should be instant (or close to it). If your deposit isn’t showing up, something might be off.

2. Check Your Account Verification

An unverified eToro account can lead to delays—or even deposit restrictions. Make sure your account is fully verified:

• Proof of Identity (POI): A government-issued ID (passport, driver’s license, or national ID) that clearly shows your name, date of birth, and a photo.
• Proof of Address (POA): A recent utility bill or bank statement (within the last three months) that includes your full name and address.

Head to your account settings to upload these documents if you haven’t already.

3. Look for Deposit Errors

If the deposit isn’t appearing within the expected time frame:

• Double-check your transaction details: Check that the payment information was entered correctly. A small typo can cause big delays.
• Contact your bank or payment provider: They might have flagged the transaction for security reasons or be experiencing delays on their end.

4. Contact eToro Support

Still no confirmation? Time to escalate this to eToro's support team:

• Submit a support ticket: Include your transaction reference number and any relevant bank/payment provider communications.
• Be patient: While their support team works on your issue, response times can vary.

I definitely agree that deposit delays are annoying, but in most cases and as per my experience with eToro, they’re usually fixable. Follow these steps, and you’ll either have your funds soon—or at least know exactly where the issue lies.

eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.

Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 51% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.

This communication is intended for information and educational purposes only and should not be considered investment advice or investment recommendation. Past performance is not an indication of future results.

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Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.

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